Member Info – How to Operate the Club
There are two pupil catalogues: Funfare for ages 3 to 8 and Book Zone for ages 9 to 16. We suggest that you include all the pupils in this age range and issue one catalogue per pupil. Where appropriate you might want to issue both catalogues to provide a wider range to choose from, or for older or younger siblings to participate. There are three issues of the catalogues per year with a completely new selection of books – Autumn (Sept-Dec), Spring (Jan-Mar) and Summer (April-June). We ask you to indicate which issues you require in advance of the school year, but if you have opted not to receive an issue we will always send you information about it so that you can request the bulk catalogues and run that issue. If you don’t have enough catalogues just let us know and we’ll send them immediately.
How to Run Your Club
The traditional way to run the club is for catalogues to be circulated to pupils/parents and orders returned to the school with payment which we call Cash with Order. Alternatively with Parent Pay your parents can order online to the school Parent Pay order and make a secure card payment to Baker Books. The advantage of Parent Pay is that the school does not need to handle any orders or payments. If you think there is any difficulty or reluctance with your parents paying by credit card then you should offer Cash with Order only or, you can offer both methods.
You can access your Online Account from the Home page of the website – please use your Account to administer your club and to enter and submit orders. For Cash with Order, if your school is located outside the Euro Zone, then you will probably want to start by generating order forms in your local currency. From the Home page of your online account go to Set Up/Currency Set Up and you will be guided through the simple process to print order forms to circulate with the catalogues.
Distributing the Catalogues
You need to hand out the catalogues to all participating pupils/parents. You’ll get a better response if everyone involved with the club – teachers, parents and children are enthusiastic about the books so you might like to draw attention to particularly attractive or popular titles. It always helps if class teachers can spend a little time going through the catalogue with their class and discussing the books. We also provide colourful posters on which you can display the details of the club and the deadline for returning orders. You may want to include a note to your parents with the catalogues and we provide Sample Parent Letters for you to make use of.
For Cash with Order you will receive back the order forms from pupils/parents with payment and we recommend that at an early stage you check that the correct amount has been received and that you separate payments from order forms. When you are ready to process the orders, on your Online Account choose to enter the orders either by Class and Pupil or by Catalogue. As you enter the orders, which we call Paid books, you will see how much commission you have available to use for ordering Free books. You do not have to complete your order in a single session, entries are automatically saved and you can add to it or amend it later. When you have completed the order you can submit it and an automatic acknowledgement will be sent to the coordinator name and email address that we have on your club record.
Parent Online Ordering
The Parent Pay scheme enables you to set up a website to which parents can add their orders online and make a secure credit or debit card payment to Baker Books. To set this up go to your online account and follow the steps shown under Set Up/Set Up Parent Pay. If you have some parents who do not want to pay by card and prefer the traditional method of Cash with Order to the school, that’s fine, but these orders will have to be entered as a separate School Order. Please go to Parent Pay for more details.
The prices in the printed catalogues are shown in GB Pounds together with the recommended retail price or RRP. The Euro prices includes the standard charge for post and packing so in Euro Zone countries, the catalogues can be circulated without additional price lists and an order can be prepared entirely in Euros. The printed Teachers’ Choice Commission Catalogue shows prices in GB Pounds only.
You earn commission on the value of your order or total Paid books. The standard rate of commission is 20% which can then be used to order Free books which may be selected from any of the current catalogues but especially Teachers’ Choice, which has a wide range of books suitable for the school library. Please enter your Free books in the Free Books column on your online order. Free books are sent post free provided they are ordered at the same time as your Paid books.
Pack by Class
To enable easy distribution of the books on arrival in the school we offer this service for orders that are placed online via Class & Pupil and Parent Pay. We will pack orders according to your Class names and mark the outside of each carton with the details. Please request this service when completing your order by ticking the box on the Order Summary page.
Free Carrier Bags
Colourful, biodegradable carrier bags are available free. For orders entered by Class & Pupil or Parent Pay we will automatically allocate and pack bags with each class order on the basis of one bag per pupil and additional bags for pupils that order multiple books but if bags are not required then please indicate in the Comments box on the Order Summary page. For orders entered by Catalogue, if bags are required, please indicate the quantity in the space provided.
We send books either via Courier or Air Parcel post and select the best method for the size of consignment and its destination. Consignments despatched via Air Parcel are sent as ‘printed matter’ which normally avoid Duty/Tax – this method is suitable for all sizes of orders.
When setting your exchange rate you will need to take into account the rate we charge for Post & Packing and any additional costs you may incur with importation, administration or sending payment. Our standard charges shown below are a percentage of the total Paid books and there is no charge for sending Free books provided they are ordered and sent with the Paid book order.
Rates for Postage & Packing: UK free, Europe 15%, Rest of World 20%
Higher rates may apply in some countries, currently: Turkey 25% and Nigeria 30%
Consignments are normally sent on a ‘door-to-door’ basis. Our rates cover the cost of delivery and customs clearance but do not normally include any local charges for which the school will be responsible. We can also arrange free delivery to your UK forwarding agent. Where there are customs charges we can normally ship DDP which means we pay the duty on your behalf and charge it back to you – see further details under Despatch Arrangements by Country.
Estimated delivery time is 3-5 working days for Europe and 5-10 days outside Europe.
Despatch Arrangements by Country
This list includes our comments and recommendations for the best method of despatch to countries that we are aware have importation procedures and indicates the rate to use with DDP.
We recommend that book consignments are sent via courier to our agent SBT in Shanghai who will arrange customs clearance, pay the tax on your behalf and deliver the books to your school. The charges for this service are Shanghai 22% of order value, Zhejiang and Jiangsu Provinces 24%, Rest of China 27%. If you run your club on a Cash with Order basis then SBT will charge the school but if you run Parent Pay then we will pay SBT. The minimum book order value for this service is GBP 500 and delivery time is 10 to 15 days. If you have your own import agent we can consign the books to your agent.
We can also use Air Parcel which is normally delivered without any importation charge. Deliveries to the Shanghai area are generally satisfactory
We have an exclusive distributor who looks after the importation and deals with all arrangements within the country. Please contact Mrs Iman Harfoush of Hitext email@example.com
We recommend Courier with DDP – add 25% importation charge for taxes.
Middle East (Bahrain, Jordan, Kuwait, Oman, Saudi Arabia, UAE)
There is no duty or tax on books but consignments addressed to schools and sent via courier may be selected for inspection which can cause delay. We recommend Air Parcel only.
We use Courier and DDP on all consignments so there will be no extra costs for the school – the charge for postage and packing is 30% of order value.
We recommend Courier with DDP – add 5% for importation charges.
We recommend Courier with DDP – add 10% for importation charges.
For orders under GBP 3,000 we recommend Courier in consignments of less than 100kgs.
For orders over GBP 3,000 we recommend Air Freight via our import agent in Doha.
Air Parcel only.
Air Parcel is generally satisfactory but for a trackable Courier service with DDP please add 10% for importation charges.
We use Courier shipment in small consignments – there are no local charges for the school to pay but the charge for postage and packing is 25% of order value. This method is suitable for orders up to about GBP 3,000, for larger orders we can offer Road Freight at 10% of order value but the school will be responsible for customs clearance and charges.
Secure credit or debit card payment can be made with your online order via Worldpay or alternatively we can supply your order ‘on account’ for payment within 30 days of the invoice date. The invoice will be sent via email to the Club Coordinator when the books are despatched, please ensure that it is approved and passed to the appropriate person for payment by the due date.
Your online account can also be used to pay a balance on the account by card. Online bank payments or transfers should be made payable to Baker Books – please request that all charges, including UK bank charges are to be paid by the sender and most importantly, please provide a payment reference that we can recognise such as Invoice No. or club reference or send these details to us separately via email. We can only accept a GB Pounds cheque or draft if it is drawn on a UK bank. Our bank account details appear on your invoice and statement of account and are shown below.
Account Name: Baker Books International Ltd
Branch Bank: Lloyds TSB, 147 High St, Guildford, GU1 3AG, UK
|Currency||Account No.||Sort Code||IBAN||BIC|
|GB Pounds||01608502||309374||GB59 LOYD 3093 7401 6085 02||LOYDGB21022|
|Euros||86136811||309374||GB22 LOYD 3093 7486 1368 11||LOYDGB21022|
Euro payments can be made direct to the account shown above. We can accept payment by cheque with a minimum amount of €100. The Euro prices in the catalogues are fixed for each issue and the exchange rate used includes the charge for post and packing. For schools in the Euro Zone the invoice total will also be shown in Euros. Euro prices are only applicable within Europe.
Please do not pay an amount less than is shown on our invoice without first agreeing this with us. Delay in receiving payment can hold up the next order and interest may be charged at 2% per month for overdue accounts. We also reserve the right to require payment in advance of despatching an order.
We expect to supply a complete and accurate order and a pink Despatch Note is sent with the books and the Invoice is sent via email at the time of despatch to the Club Coordinator. In the event that the order is supplied incomplete then the Despatch Note will indicate the titles to follow but the Invoice will include all books supplied including those ‘to follow’. These are some of the actions we take when an order is sent incomplete for which we will give you a full explanation about what we have done:
Title temporarily unavailable – we may send your main order and the unavailable title will normally follow within a few days. If the delay is longer we will usually provide a gift book with the main order and the title ordered will follow.
Title permanently unavailable – in this rare event we will provide a good substitute (normally with a higher value) but with the option that, if dissatisfied, the pupil/parent can choose a free alternative title to the value of the original book ordered or request a refund. A refund can be made direct to a parent if Parent Pay has been used, for Cash with Order we will normally issue a credit note to the school account and ask you to arrange the refund.
Your invoice is sent via email to the Club Coordinator and we indicate the method and date of despatch together with the number of cartons sent.
Courier despatch – we inform you of the consignment number and, if your order has not arrived within the expected time, you can go to international tracking for either TNT or UPS websites (as appropriate) to track your shipment or ask us to do this. If there is a problem you may find that the quickest way to resolve it is to speak to someone in your local depot, alternatively, please let us know so that we can sort it out.
Air Parcel Post – this is a postal service by air for printed matter and is normally reliable for all destinations but there is no tracking system. If there are multiple cartons in your consignment they may not all arrive on the same day. The estimated delivery times may be exceeded for some destinations so we recommend allowing at least two weeks in Europe and four weeks outside Europe before informing us that a carton or a consignment is missing. Delivery arrangements vary from country to country but if there is a delay, we recommend initially contacting your local postal depot to see if the cartons are being held there. If a carton or consignment has not arrived at its destination within approximately three weeks in Europe and five weeks outside Europe and attempts to locate it are not proving successful we will, if necessary, ask you to provide a list of missing books. Replacement books will normally then be sent free of charge. If the original consignment arrives during this process or after the replacement books have been sent, please advise us immediately.
Receipt of Order
Please ensure that you have received all the cartons in a consignment – a consignment of 6 cartons will for instance be numbered 1/6, 2/6 etc. We recommend that on receipt of your order that you check it in against the pink Despatch Note, or for larger orders that are packed by class, you can check against your class list. If you find any discrepancies then please let us know the details – we like to understand how the discrepancy has occurred and these are some of the actions we take:
A wrong book has been sent – we will send the correct book free of charge.
A book that you ordered is not shown on the Despatch Note – the likely cause is that the title has not appeared on the order so we will supply it.
A book that is listed on the Despatch Note is missing – if we have picked and supplied the wrong title then it is likely that you will also have a surplus book which we’d like to know about – we will send the correct book free of charge. If your order is packed by class it also helps to know which class it was missing from. If you report several missing books we may request more information to try and establish what has happened – where books have gone missing in transit we will normally replace them free of charge.
A book is faulty or damaged – we will replace it free of charge. It’s always helpful to have details of the problem, we don’t normally ask for the book to be sent back but a photo of the fault or damage attached to an email can be useful for assisting our claim from the publisher or carrier.
A pupil/parent does not want or does not like the book ordered – due to the high cost of returning a book to the UK and the need to receive it in mint condition to allow resale, we think it is impractical to provide a return/refund service for this reason. We suggest that the Club Coordinator seeks alternative solutions – perhaps another family would be interested in the unwanted book or one of the school’s free books might be acceptable. We will however, if necessary, on the advice of the Club Coordinator assist in finding a reasonable solution.
A parent objects to the content of a book or feels mislead by the description – provided the Club Coordinator feels that it is a reasonable complaint we will issue a refund or a credit note to the school account.
Card payments – we can issue refunds to a cardholder from whom we have received a payment or to a nominated cardholder where full details are provided.
Account credit – to avoid charges on small refunds via bank transfer outside the UK we normally issue a credit note to your club account and ask you to arrange the refund to the parent. The credit note can be used against any amount currently due or deducted from a future amount due.
We’re always available to answer your queries, just email on firstname.lastname@example.org and we’ll answer by return if we can and definitely within 24 hours. You can also phone during UK working hours on Tel: +44 (0)1483 267888
Your feedback on any aspects of the club is always appreciated, particularly with suggestions for improvement.